![]() ![]() Impact – the difference in the score caused by a theme.Volume (%) – the percentage of reviews that talk about a particular theme.Terms that we’ll reference in this comparison are: The comment below also mentions “updates”, a more neutral theme (hence the colour yellow).Ĭontinue reading for a deeper analysis of Google Maps vs Waze and the themes that had a large impact on an app’s overall score. Thematic also assigns a sentiment score to each theme mentioned.įor example, the theme “helpful app” captures all customer reviews that mention the helpfulness of the app. Thematic’s AI can comprehend the sentiment of a customer review and will group comments in a review that reference the same topic. Thematic analyzed 10,000 reviews for each app and discovered relevant themes in each review and all reviews overall. Note: The score above is an average of the scores from the latest 10,000 reviews for each app as of end of February 2020. To decide which is the map application for you, we need to take a deeper look at the insights Thematic derived from 10,000 reviews for each app. Their overall scores are very close, both just below 4 out of 5: You will want a quick answer, but unfortunately the differences between these apps are not apparent from the score alone. What’s the better map app when comparing Google Maps vs Waze? Thematic is a customer insights solution, which can easily breakdown customer feedback & reviews into themes to discover hidden insights in the data. To do this, I used Thematic to pull and analyze app reviews from Google Play Store. ![]() I am an avid user of both navigation apps, and so I was curious to learn how they compare against each other. I love going to remote locations by campervan on weekends. ![]() It was originally developed in 2006 as a community project in Israel to create a free digital database of the map of Israel and was later acquired by Google in 2013. Waze is a community driven navigation app which allows its users to report any traffic-related incidents, which are then used to provide routing and real-time traffic updates. Google Maps is one of the top navigation apps available at the moment and is packed with lots of features, but there’s also an equally popular app called Waze. Let’s look at two of the most popular contenders, Google Maps vs Waze! Today, it has never been easier to navigate whether it is close to your home or in a different country or continent, there are a number of navigation apps that are available to help us go anywhere we’d like. Google Maps vs Waze 2020 - Analyzing 10,000 App Reviews Product Experience Thematicĭo you remember last time you had to get a physical map or write down the instructions to get to a destination? ![]()
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